Returns, Cancellations and Exchanges
Last updated: 18 August 2026
We want you to be happy with your purchase. If something is not right, please contact us and we will do our best to help.
Defective Products
If you receive a product with a packaging defect, contact us within 7 days of receiving your order. We will arrange collection and replacement at no cost to you.
Adverse Skin Reactions
Skincare is personal, and reactions can happen. If you experience an adverse reaction to one of our products, please contact us directly, even if the product has been opened and used. We will work with you to find a fair resolution. No handling fee applies in genuine reaction cases.
Change of Mind Returns
We accept returns of unopened, unused products within 30 days of purchase.
- You are responsible for the cost of returning the product to us.
- Store credit: no handling fee applies.
- Cash refund: a handling fee of 4.5% of the transaction value applies, plus any applicable bank charges. This reflects the costs our payment gateway and bank charge us when processing a refund back to your original payment method.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Within 6 hours of placing your order, before shipping has been booked:
- Store credit: no fee applies.
- Cash refund: a 4.5% handling fee applies, plus any applicable bank charges.
After 6 hours, or once shipping has been booked or dispatched:
- Store credit or cash refund: shipping and packaging costs already incurred will be deducted.
- Cash refund: the 4.5% handling fee also applies.
We are based in an outlying area, which means shipping is booked in advance. We are unable to absorb these costs on a cancelled order.
How to Initiate a Return or Exchange
- Contact us via email at [email protected] or on WhatsApp at +27 82 452 4927.
- Provide your order number, the product you are returning, and the reason.
- We will confirm eligibility and, where applicable, arrange collection.
- Once the product has been received and inspected, we will process your exchange, store credit, or refund.