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Frequently Asked Questions

Orders & Shipping

Once your order and payment have been received, we will immediately start assembling your package for shipping. We primarily use PUDO’s (The Courier Guy) Locker to Door shipping. We will typically initiate shipping the day after the order has been placed. This shipping method can take anywhere between 3 and 5 business days depending on your location.

  • Once the order has been collected by the courier, you will receive an “Order Collected” notification directly from the courier.
  • When the order’s status is marked as “Out for delivery” you will receive another notification with a PIN code. The PIN code is required for verification.
  • If you have chosen the Deliver to Locker option, the same process will apply. You will have 36 hours to collect the item after the notification has been sent.   

We do not currently ship outside South Africa.

Returns, Cancellations & Exchanges

Please read our full Returns, Cancellations and Exchanges policy for complete details.

  • Defective product: we will exchange it and cover all collection and redelivery costs.
  • Change of mind (unopened, within 30 days): we will exchange or issue store credit (no fee), or process a cash refund (4.5% handling fee applies).
  • Adverse skin reaction: contact us directly, even if the product has been opened and used.
  • Opened products with no adverse reaction: we are unable to accept returns.
  • Contact us via email at info@thehummingbird.co.za or on WhatsApp at +27 82 452 4927.
  • Provide your order number, the product you are returning, and the reason.
  • We will confirm eligibility and arrange collection where applicable.
  • Once received and inspected, we will process your exchange, store credit, or refund.

Discounts

We are a very small-scale operation and produce limited product quantities at a time to ensure the highest levels of excellence and quality.

We also believe that clean, uncompromised skincare products should be affordable and accessible to all. Our pricing reflects this belief, and as such, we have a very small profit margin. 

Occasionally, we will run promotions (Featured Products) where we make products available at cost. Please visit our website regularly to view the latest promotions.

  • Yes, we offer Gift Vouchers that can be obtained through our store.
  • Vouchers cannot be redeemed for cash.
  • In the case where a Gift Voucher is used as the payment method and there is a remaining balance, that balance will be credited to your account.
  • To use this balance, simply choose the “Apply  Credit” option during check-out.