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Privacy Policy

Last Updated: 2026-08-18

Introduction

Welcome to https://thehummingbird.co.za (the “Website”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our Website, you agree to the practices described here. This policy is aligned with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, and delivery address.
  • Account Information: If you create an account, your username and password.
  • Transaction Information: Details about the products you purchase.
  • Payment Information: We do not store credit card details. All payments are processed securely by our payment provider. We receive only confirmation that a payment has been made.
  • Usage Data: Information about how you interact with our Website, including pages viewed and duration of visit.
  • Communication Data: Information from correspondence with us, including emails, WhatsApp messages, and customer support enquiries.
  • Marketing Data: Your preferences in receiving marketing communications from us.

How We Use Your Information

We use your personal information to:

  • Process your orders and deliver our products.
  • Manage your account, including authentication and security.
  • Send you marketing communications if you’ve opted in to receive them.
  • Improve and optimise our Website, products, and services.
  • Comply with legal obligations, including tax and accounting requirements.
  • Respond to your enquiries and provide customer support.

Cookies & Analytics

We use Google Analytics to understand how visitors use our Website. This involves the use of cookies — small files stored on your device. You can opt out of cookies via your browser settings or by using Google’s opt-out tool. We do not sell data collected through analytics.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Data Security

We take appropriate measures to protect your personal data from unauthorised access, disclosure, or destruction. No data transmission or storage system can be guaranteed to be completely secure, but we will notify you promptly in the event of a breach.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccuracies in your personal information.
  • Withdraw consent for data processing.
  • Request deletion of your personal information.
  • Object to data processing under certain conditions.
  • Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details below.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to this Privacy Policy

We may update this policy from time to time. If we make significant changes, we will post a notice on our Website.

Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your data rights:

Email: info@thehummingbird.co.za
WhatsApp: +27 82 452 4927